Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days across India. Metro cities are usually delivered in 3–4 days.

Question 2

Is shipping free?

Accepted Answer

Yes! Shipping is free on all orders above 499. Orders below 499 carry a flat 49 shipping fee.

Question 3

What is your return policy?

Accepted Answer

We offer a 7-day return policy on eligible products. Items must be unused, unopened and in their original packaging.

Question 4

How do I track my order?

Accepted Answer

You will receive a tracking link via email and SMS once your order is dispatched. You can also use the Track Order page with your order number.

Question 5

Can I cancel my order?

Accepted Answer

Yes, you can cancel any order before it is dispatched. Go to My Account or email support@shopzyproduct.shop.

Question 6

Are your products genuine?

Accepted Answer

Absolutely. Every product on Shopzy is sourced directly from authorised brands and distributors and goes through quality checks before shipping.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept Cash on Delivery, UPI, credit and debit cards, net banking and popular wallets. All online payments are processed on secure PCI-DSS-compliant gateways.

Question 8

Do you offer Cash on Delivery?

Accepted Answer

Yes, Cash on Delivery is available on eligible PIN codes for orders up to 5,000.

Question 9

How do I contact customer support?

Accepted Answer

Email us at support@shopzyproduct.shop or use the Contact page. Our team responds within 24 hours on business days.

Question 10

Are the health products safe?

Accepted Answer

Yes. All health & wellness products listed are stored per manufacturer guidelines and shipped well within their expiry dates. For medicines or supplements, please consult a qualified professional before use.

Frequently Asked Questions